Knowledge Base

How can a member login and edit the profile?

Login and manage your account

What is Bundle Membership and How can I enable it?

How to setup Amazon Simple Email Service?

As an author, how can I submit my abstract/ paper via Submix landing page

How to release guest tickets/registration?

How to add my GSTIN details for the Explara fee Invoice?

I happen to see some number In from of the ticket name .What is this number all about? Will this ticket number will also show up on the event landing page?

I am an existing member. If I buy a combo ticket, will my membership gets renewed also?

My Orders - I am attending, my tickets & registrations

How cumulative discount works?

How do I see the detailed report of payout done by Explara for the event?

How do I change my account email id on Explara.com?

Why is this random number shown against a ticket on the dashboard?

How to open Stripe account and how to Integrate with Explara?

How to cancel a ticket in Explara?

Should I add CGST 9% and SGST 9% while setting up the GST? If I do so, how will system calculate IGST if applicable?

My updated image is not reflected when I share the same event on social media such as Facebook and LinkedIn, how do I address this issue?

Why do I need to Signup with Explara if I have to submit my paper as an Author or co-Author?

Why do i see the Subscription popup when I click manage button for any of the event or Group in my account?

How to clear off the cached image on social media

The event thumbnail is cached on social media, how do I clear the cache?

I am using Explara Event Manager app to sell ticket at the venue, but the validation fails, Why?

In case of Bundle/corporate membership, the Membership status is still active however the current date has passed the actual expiration date, why?

How Auto-debit works with Stripe on Explara system?

Can Combo Ticket (membership+ event Ticket) renews the membership plan?

How to cancel a ticket or attendee?

What is the sequence of the cumulative discount? Which is applied first and which one is next?

What is the difference between Ticketing, Registration and RSVP types?

Can I add my tracking script to check conversion?

How do I charge my Buyers for the GST and issue a GST invoice?

How to receive payment in my account? (relevant for Indian customer)

What is Cumulative discount?

Sign up and verification process

How to setup subdomain in Explara.com?

I want to cancel my ticket and get the refund. How would explara facilitate this?

How do I Setup my GST of 18% for my events on Explara?

Manage your Explara account

How to add group videos?

Does Explara supports multiple languages?

What are the size of the cover photo based on the theme?

How to create an event?

I have enabled GST invoicing. How do I collect all the GST details of the buyer?

What is unique attendee and unique buyer feature?

What is a widget and how can I integrate it on my website?

Setup & Manage Organization

Can you tell me more about Private [Invitation only] Event?

I have created my Survey. How do I view the Survey landing page or the page viewed by respondents?

How to add coupon code?

I have created my event and added the ticket but the ticket is not shown on checkout page, why?

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